Updated – August 2018
Collection of information
For most products and services, it is necessary for Lumachain to collect ‘Personal Information’ such as your name, identity details, contact details, transaction information and other personal details where needed.
We may also collection Personal Information when:
- You create a user account in the Lumachain console or request any form of support.
- You register or participate in Lumachain webcasts, webinars or seminars/conferences.
- You request product or service information or materials.
- You participate in surveys and evaluations.
- You apply for a job or submit your resume.
- You submit questions or comments to us.
- Lumachain may also collect Personal Information from individuals at conventions, trade shows, expositions and other industry events.
We do not generally collect sensitive information from you; however, if you provide such information to us, we will only collect that information with your express consent and only where such information is reasonably required for us to provide our products or services to you. We shall not disclose sensitive information to any other party without your consent.
Why we collect personal information
We collect Personal Information about you which is reasonably necessary to:
- Provide you with quality products or services
- Conduct marketing and social functions
- Analyse our services and customer needs to help us develop new and/or improved products and services, or as otherwise authorised by you.
Without such information, we may not be able to provide you with an appropriate level of service.
Information collected by cookies and other tracking technologies
We use various technologies to collect information, and these may include sending cookies to your computer or mobile device.
Cookies are small data files stored on your hard drive or in device memory that help us improve our customer service and your experience, see which areas and features of our website are popular and count visits.
We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used on our website or in emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.
- Link or combine with information we get from others to help understand your needs and provide you with better service; and
- Carry out any other purpose for which the information was collected.
Most web browsers are set to accept cookies by default. If you prefer, you can set your browser to remove or reject browser cookies.
Google Analytics, marketing and advertising
Lumachain uses all features of Google Analytics. This includes collecting specific visitor cookie data, such as the source, medium and keyword used to visit our website. Google Analytics does not store any visitor-specific data and we will not use visitor-specific data in any way related to Google Analytics, Google AdWords, and remarketing.
Employment and Employee data
Employment/Employee data includes any information about an identified or identifiable person that is collected in the context of a person’s working relationship, including the application and interview process before we hire someone to work with Lumachain.
People protected include job applicants, Employees (including temporary, permanent and part-time), interns, independent contractors, retirees, and former Employees, as well as any dependents or others whose personal data has been given to Lumachain by such people.
Employment/Employee data may be collected, stored, analysed, shared and used for legitimate human resources, business, and safety/security purposes in accordance with this policy and applicable law(s). The primary purposes for collection, storage and/or use of these employment/Employee data sets include:
- Human Resources Management: involves the collection, storage, analysis and sharing of data to attract, retain and motivate a highly qualified workforce. This includes, but is not limited to, recruiting, compensation planning, succession planning, reorganisation needs, performance assessment, training, Employee benefit administration, compliance with applicable legal requirements, and communication with Employees and/or their representatives.
- Business Processes and Management: involves processes used to run Lumachain’s operations, including, but not limited to, scheduling work assignments, managing company assets, reporting and releasing any public data and populating Employee directories.
- Safety and Security Management: involves activities that ensure the safety and protection of Employees, assets, resources, and communities, which include, but are not limited to monitoring and surveillance of Lumachain IT systems.
Lumachain will ensure adequate protection for employment/Employee data processed.
Lumachain may transfer Employment/Employee Data to selected external third parties that have been engaged to perform certain employment-related services.
Lumachain will require external third party suppliers to comply with this policy or to guarantee the same levels of protection as Lumachain when handling this data.
Such selected third parties will have access to this data solely for the purpose of performing the services specified in the applicable service contract.
If Lumachain concludes that a supplier is not complying with these obligations, it will promptly take appropriate actions to remedy such non-compliance or implement necessary sanctions.
When your information is disclosed
We may disclose Personal Information outside of Lumachain:
- As required by law or regulations, or as required by a regulator
- To our service providers, who provide services in connection with our products and services
As contained in the terms and conditions of our products or services.
By engaging us to provide products or services to you and/or providing us with your Personal Information, you consent to the disclosure of your Personal Information outside Australia, and acknowledge that we are not required to ensure that overseas recipients handle your Personal Information in compliance with Australian Privacy Law.
We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy, and in some cases, we may provide you with additional notice (such as adding a statement to the homepage of our website).
Keeping information accurate and up to date
We take reasonable steps to keep your Personal Information accurate and complete. You may send us an email at info@Lumachain.com to request access to your Personal Information you have provided to us for the purpose of correcting, amending or deleting data that is inaccurate. We will do our best to respond to your request in a timely manner and grant your request as required by law.
If you have any questions about this policy, please contact us at: firstname.lastname@example.org
If your concerns are not resolved to your satisfaction, you may be able to escalate your complaint to an external dispute resolution scheme or to a regulatory authority. We can provide details of the appropriate scheme/regulator for you, as these may vary by jurisdiction.